Appointment Policy

​

DEPOSIT

A non-refundable retainer fee of 50% of total service amount is required to book your appointment. Amount depends on the service being booked. It does go towards your total amount for your service. When paying with a card for remaining balance, card fee will be added on at checkout. 

 

AFTERPAY

You MUST request an invoice to be able to use this payment option. FULL AMOUNT must be paid for the appointment. You will have 60 mins/exactly 1 hour to process/pay the invoice and sign all required contract attached to invoice.   If  booking an appointment within 24hours or less, please contact us at 877-218-3732 to inform us.

​

CLASSES

All classes are held on Mondays only between 10am and 2pm. Classes date/time must be requested and approved. If you are needing a different class date and/or time, an additional fee of $100 will be added to total amount and MUST be paid with the deposit. Deposit must be paid to confirm agreed upon date/time. All deposits for classes are Non-Refundable.

​

NO REFUND will be provided once course/one on one have been provided. NO REDUND will be provided in the event that you cannot make it regardless of the reason. You may reschedule ONE TIME as a courtesy if notified within 24 hours prior to course time. Please contact us directly to make us aware of the issue. (877-218-3732) We have the rights to decline ONE TIME courtesy based on circumstances provided.

 

CANCELLATION

A 24 hour notice is REQUIRED if you have to cancel your appointment. You may reschedule ONE time within 2 weeks with the same deposit, it will depend on availability. After 2 weeks, a new non-refundable retainer/booking  fee is REQUIRED. Please CALL 877-218-3732 to inform us. 

​

Same day cancellations or after 24 hours notice WILL NOT be able to reuse deposit for rescheduled appointments. Special/discounted prices such as monthly promos NO RESCHEDULES will be provided due to only limited spots being available at a time. This is NON-NEGATIABLE. 

 

NO CALL NO SHOWS

No call No shows will be charged a $20 fee for the inconvenience. After a no-show appointment, you will have to pay for your future appointments IN FULL. If we were unable to retain the No Call No show fee, you will not be able to book a new appointment until your account balance have been brought to zero.

 

After two(2) no-shows, you will not be able to book anymore appointments with Pândora Brow + Skin.

​

EARLY/LATE APPOINTMENTS

For ALL appointments, you MUST select the add on fee at time of booking. After hours means any hours or minutes after the closing time of the business.

 

SAME DAY/SQUEEZE IN APPOINTMENT

ALL same day and/or squeeze in appointments will be charged a fee which can be found under the fees category on the booking site. You MUST add at the time of booking.

Why do we charge this fee? Because we are appointment only and our books are full to capacity, when squeezing you in we are opting out of our lunch/break time.

​

VIP/SUNDAY APPOINTMENT

An additional fee of $100 is added to service price. Please add on upon booking.

​

MAKEUP APPOINTMENT

We DO NOT do eyes only. The makeup application is FULL COVERAGE. If you are not used to makeup, we suggest booking a trial makeup prior to event.

​

TRAVEL

This is for Bridal Makeup ONLY!!

If travel is requested, it’s an added fee of $50 per half an hour. Any distance after 30 mins of travel time is based on length of travel. Travel fee must be paid at time of booking and is per booking. (Make sure you check the add on box).

​

APPOINTMENT DAY 

Please wait in your car until your time. If your appointment is at 9, then you will leave your car at 9 to come up. Please understand this is for your benefit as a client. Because we work with our hands, we cannot stop mid service to come and open the door as we want every clients to receive their full service for the full allotted time.

​

Please arrive to your appointment with a CLEAN/FRESHLY WASHED FACE for all appointment that requires us to work on your face. We like to work on a clean canvas.

For MAKEP appointments (NO moisturizer, makeup, mascara, etc. -- if I have to remove any form of make up, an additional fee of $10 will be added to your remaining cost.) PLEASE WASH YOUR FACE BEFORE APPOINTMENT. NO PHONES ALLOWED during application!!

​

EYEBROWS MUST BE TAMED (waxed, plucked, etc.) If I have to do any form of grooming to the brows, an additional fee of $12 will be added to your cost. NO EXCEPTION. 

 

EYELASHES Clients, please make sure to you have no mascara, eyelash glue, or product of any sort on your eyelashes. If I have to remove, an additional fee of $10 will be added to your remaining cost. If you are receiving mink eyelash extension service (not Mink Clusters), please be sure to remove your contacts prior to coming in for safety reasons.

​

FOR BROW TINTING APPT:

In order to make brow tint last longer, please do the following.

 

1. Wash and exfoliate your brows 24 hours prior to get rid of dead skin.

 

2. Avoid putting anything on the brows on the day of your appointment to include moisturizer, makeup, sunscreen. Please avoid all oily products.

 

3. You may request a patch test 24-48 hours prior to make sure no allergic reactions occurs. Please contact your esthetician.

​

NO EXTRA GUEST unless discussed or waiting to be serviced after..

​

TARDINESS

After 10 minutes a late fee of $20 will be added to your total. After 15 minutes your appointment will be CANCELLED To book again FULL PAYMENT WILL BE REQUIRED at the time of booking. Please call, email, and/or text to inform us of any delays as we understand life happens.  This is NON-NEGOTIABLE

 

INTAKE FORM

All intake forms must be fully completed at least 24 hours before appointment or appointment will be CANCELLED. Client Consultation for all facials, Health History both New and Returning clients, Covid form, and the form for the specific service being booked. Required forms which needs to be completed by every client along with specific service booked consent form are RED. ALL FORMS ARE LOCATED UNDER THE CONSENT FORMS TAB ON OUR SITE.NO REFUND will be provided once course/one on one have been provided. NO REFUND will be provided in the event that you cannot make it regardless of the reason. You may reschedule ONE TIME as a courtesy if notified within 24 hours prior to course time. Please contact us directly to make us aware of the issue. (8038403622) We have the rights to decline ONE TIME courtesy based on circumstances.

​

REFUNDS ON SERVICES ALREADY RENDERED

NO REFUNDS can be provided once services have been rendered and both parties agreed on final look and satisfaction. We want you to be satisfied with all services rendered to you, please do not hesitate to communicate with your service provider if you are unhappy with any parts. We want you to leave happy as you are the one receiving the service. We are not held reliable for unforeseen circumstances that may happen once you leave our establishment. 

​

CLASSES/ONE ON ONE

NO REFUND will be provided once course/one on one have been provided. NO REFUND will be provided in the event that you cannot make it regardless of the reason. You may reschedule ONE TIME as a courtesy if notified within 24 hours prior to course time. Please contact us directly to make us aware of the issue. (877-218-3732) We have the rights to decline ONE TIME courtesy based on circumstances.

​

WEDDINGS

In the event that you make last minute changes with or without notice being given to makeup artist at least 2 weeks in advance such as changes made to location of service less than 7 days before services are rendered, it will be at the discretion of the makeup artist on whether she would like to proceed with service. Makeup Artist will not be able to set up in one location, pack up and move to a different location to set up again. Please make sure to have a for sure secured location. DEPOSITS PER PERSON WILL NOT BE REFUNDED.

 

Shipping Policy

​

No cancellations on already placed orders.

No switching/swapping items on completed orders.

SALE ITEMS ARE FINAL SALE .  

PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. 

WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.

You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.

​

Purchase Refund/Return Policy

​

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.​

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 

In the event that you have received an incorrect item or a damaged item, we will provide you with a return shipping label. The item must be shipped back within 3 days or the return will become invalid. We will not reprint return labels after the 3 day period. If you are unable to send the item back, you will need to notify us within the 3 day period following the return label being sent to you.

 

Refunds

No refunds are provided on cosmetic products, classes and/or Ebook

​